Shoptalk 2018, Distilled Into 16 Quick Quotes From Retail Leaders

The speakers at Shoptalk 2018 represented a “who’s who” of industry leaders from retailers including Amazon, Target, ULTA Beauty, Poshmark, Tapestry, Mizzen+Main, Macy’s, Pizza Hut, Sephora, Google and Nordstrom. Retail TouchPoints Editor-in-Chief Debbie Hauss and Executive Editor Adam Blair have gathered 16 of the sharpest quotes to provide a quick tour through the 100+ presentations.

Continue reading “Shoptalk 2018, Distilled Into 16 Quick Quotes From Retail Leaders”

Exclusive Q&A: Why Women In Retail Struggle With Work-Life Balance

1suehawkesWork-life balance is top-of-mind for many people, whether they’re white- or blue-collar employees, males or females. For some — especially females — it’s a constant struggle. These issues have come into sharper focus recently, particularly around gender equality and sexual harassment in the workplace, as the #MeToo and Times Up movements continue to spread awareness about these concerns.

Continue reading “Exclusive Q&A: Why Women In Retail Struggle With Work-Life Balance”

Amazon-Target Prediction Attracts Media Attention And Industry Skepticism

Like almost any other Amazon-related sound bite, Loup Ventures’ prediction that Amazon might acquire Target this year garnered a lot of attention in the media. Some retail experts, however, expressed doubt about both the prediction and the rationale behind it.

In an interview on CNBC’s Squawk Box, Managing Partner Gene Munster doubled down on the “boldest” of the eight 2018 predictions he posted on New Year’s Day. However, neither Amazon nor Target has made any public comments on Munster’s prediction since then.

Continue reading “Amazon-Target Prediction Attracts Media Attention And Industry Skepticism”

Mobile Helps Break Black Friday Records; Walmart, Amazon, Kohl’s Win The Day

blackfridayThe biggest shopping day of the year continues to wow. Online Black Friday sales totaled $5.03 billion in revenue, compared to $4.3 billion in 2016, according to Adobe Digital Insights. But it didn’t all go down without a hiccup: retailers including Walmart, Amazon and Kohl’s scored big, but Macy’s and Lowe’s ran into technical issues with payment and web site performance.

Continue reading “Mobile Helps Break Black Friday Records; Walmart, Amazon, Kohl’s Win The Day”

Insights From Dreamforce 2017: How Adidas, Party City & Suit Supply Get Personal

“Personalized, connected and fast” have been the recurring themes from Dreamforce 2017, as retailers seek to gain a competitive edge in a quickly evolving industry. Consumers no longer walk into stores uninformed; they are empowered, and distressingly, only 4% think the brand knows them, according to Salesforce.

Continue reading “Insights From Dreamforce 2017: How Adidas, Party City & Suit Supply Get Personal”

Marketing To Millennials: Exclusive Q&A On Generational Brand Loyalty

For retailers, the Millennial generation can be a tough nut to crack, as it is now the nation’s largest living generation (surpassing baby boomers) and the first one to grow up in the digital age. Understanding Millennials’ wants and needs in terms of shopping experiences is essential to retailers’ success, but their unique demands can stump even the savviest brands.

Continue reading “Marketing To Millennials: Exclusive Q&A On Generational Brand Loyalty”

Say It Isn’t So: Pirch Closes Majority Of Showrooms

Pirch, an upscale appliance and kitchen retailer that was hailed as an avatar of experiential retail, recently announced it would be closing most of its stores as it seeks to overhaul its operations. Joe Hasenzahl, Principal Consultant for Retail Technology Strategy at HighStreet, provided this exclusive analysis of the Pirch phenomenon, as well as its strengths and weaknesses, to Retail TouchPoints.

Those of us who’ve been evangelizing, proselytizing and preaching “experience” as the savior of brick-and-mortar collectively gasped when the news broke last week that one of the industry’s shining lights, Pirch, was shuttering stores. The announcement of the impending close of most of their much-lauded luxury showrooms both shocked and confounded us. How? What could possibly have caused such a rock solid, industry-inspiring store experience to suffer the same fate of their less enlightened brand brethren?

Continue reading “Say It Isn’t So: Pirch Closes Majority Of Showrooms”

The Off-Price Retail Boom: Lessons For All Retailers

The thrill of the in-store hunt is still going strong within the retail industry, as off-price retailers such as T.J. Maxx, Marshalls and Burlington Coat Factory continue to build momentum and outperform traditional department stores. In fact, according to a 2016 report from Moody’s Investors Service, off-price retailers are “anticipated to experience apparel revenue growth of 6% to 8%, outperforming the broader apparel segment by a collective 4% in the next five years.”

Continue reading “The Off-Price Retail Boom: Lessons For All Retailers”

48% Of Consumers Abandon Brands That Locate Ads Near Offensive Content

Brands and retailers beware: if your advertisement appears on a “fake news” or “inappropriate” web site, your customers will notice and judge you for it. A new survey from the CMO Council revealed that 48% of consumers said they would abandon brands they love if their ad runs alongside objectionable online content.

Continue reading “48% Of Consumers Abandon Brands That Locate Ads Near Offensive Content”