MyFitnessPal, the diet and exercise app of Under Armour, was hit by a data breach that affected approximately 150 million accounts, according to CNBC. Compromised information may include user names, email addresses and encrypted passwords but not payment data, which Under Armour processes separately.
User data was accessed in February and Under Armour became aware of the breach March 25. The sports apparel retailer took steps to notify affected customers and is working with data security firms and law enforcement to support the investigation. Additionally, Under Armour is monitoring for further suspicious activity and has started improving its systems for detecting and preventing unauthorized access, according to Reuters.
Continue reading “Data Breach Hits 150 Million Under Armour Health App Accounts”
Retailers know they are dealing with customers who are increasingly demanding, and a recent survey by Arvato shows how high consumers’ expectations can be when it comes to customer service. A full 40% of consumers reported that they expect excellent customer service all the time, but almost half (47%) perceived that they receive excellent service only occasionally, or never.
Online retailers significantly outperformed on those metrics compared to other industries. Only 35% felt e-Commerce companies only occasionally or never provide excellent service.
Continue reading “43% Of Consumers Expect 24/7 Customer Service From E-Tailers”
A growing number of online retailers are introducing private label brands to reap the benefits physical retailers have been seeing for decades, including better margins and improved customer loyalty, according to The Virginian-Pilot. Existing e-Commerce house brands are also growing, with Boxed expanding its Prince & Spring line from staples such as toilet paper and napkins to items including laundry detergent, almond butter and bottled water.
“We believe that private brands, when done well, are not just an add-on or ‘me too’ value option anymore, or even just a way to drive margin expansion,” said Jeff Gamsey, Vice President of Private Brands at Boxed in an interview with Retail TouchPoints. “They can actually become a fundamental defining piece of the entire retail experience.”
Continue reading “Boxed Expands Private Label Lines”
Walmart is in preliminary talks to purchase health insurance company Humana, according to a report from The Wall Street Journal. While specific terms of the deal are not known, it would be bound to transform the relationship between retail and health care, especially as insurance and drug costs continue to rise.
Over the past year, there has been plenty of activity to suggest that this a direction Walmart desires to take. CVS Health acquired Aetna, the third-largest health insurer in the U.S., for $69 billion excluding debt, in an effort to gain greater reach within the health care industry. The deal pushed millions of Aetna members toward CVS pharmacies, walk-in MinuteClinics and home services, while at the same seeking to deliver more transparency to the relationship between pharmacy benefit managers (PBMs) and drug manufacturers.
Continue reading “Potential Walmart-Humana Acquisition Highlights Retail’s Health Care Ambitions”
Although more than 3,200 U.S. stores are set to close in 2018, a majority of shoppers still want to go to the store when they can: 73% of consumers still go to stores to touch and feel products, according to a report from Astound Commerce. But consumers are demanding more from the store experience. The “Save Our Stores” report revealed four keys to keeping a brick-and-mortar store viable:
- Stores must be inspiring and build on customer loyalty;
- Stores should offer valuable promotions and exclusive products to drive traffic;
- Customer service is a critical differentiator, with 64% of consumers reporting poor customer service as the top reason to leave a physical store; and
- Retailers need to stress the efficiency of store shopping, particularly in speeding up purchase and returns processes.
Continue reading “The 4 Steps Needed To ‘Save Our Stores’”
Whole Foods may still have high in-store prices, but the grocery retailer is beating Kroger when it comes to grocery delivery in Kroger’s home town of Cincinnati, according to Supermarket News. A report from Barclays Capital found a $45 to $50 basket from Whole Foods purchased through Amazon Prime Now costs 2% to 7% less than the same food ordered from Kroger through Instacart.
The price check didn’t take into account the $99 annual membership fee for Amazon Prime, as the large number of customers in the U.S. (a reported 75 million) means most shoppers wouldn’t view the cost as an incremental price, according to Barclays.
Continue reading “Whole Foods Delivery Beats Kroger On Price In Cincinnati Market”
Overstock is boosting its customer journey analysis through a partnership with Teradata, a cloud-based data and analytics company. The e-Commerce retailer will leverage data from the Teradata Path Analysis program to reduce unnecessary marketing spend and identify customer loyalty opportunities.
“Teradata is helping Overstock visually analyze and understand customer behavior,” said Joe Kambeitz, Vice President of Product Management & Marketing Analytics at Overstock in a statement. “Path analysis may sound like a simple concept, but it’s actually incredibly challenging to perform, especially in the hands of non-specialists. Anyone who has ever tried to unlock this type of analysis will understand — the visualizations and capabilities of this solution make it extremely easy without sacrificing deep understanding.”
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Symphony RetailAI has been expanding rapidly over the past 12 months, adding more than 125 new global customers, including Giant Eagle, Smart & Final, Blokker Holding, Dia Group and TopCo, while renewing it relationships with more than 100 existing clients. The AI-enabled decision platform, solution and insight provider also opened offices in India and the UK.
The firm’s solutions are used across more than 250,000 stores to manage an estimated nine billion SKUs and support the dispatch of more than one million warehouse orders daily. Additionally, the company provides more than 275 million personalized offers every month.
Continue reading “Symphony RetailAI Signs On 125 Customers In 12 Months”
Target and Aldi are among the retailers making 58 “qualified bids” in a Toys ‘R’ Us store auction scheduled for March 29, according to CNBC. More than 10 real estate firms and private equity firms are involved as well.
Both Target and Aldi are both interested in a location in Kendall, Fla. that is near multiple college campuses. Other retailers making bids for stores include Big Lots, Golf & Tennis Pro Shop, Raymour and Flanigan and Ashley Furniture.
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La Jolla Group, the apparel retailer that owns the O’Neill, Spiritual Gangster and Hang Ten brands, has deployed the Emarsys AI-optimized marketing platform. With advanced data segmentation and analytics capabilities, La Jolla plans to unify the customer experience across email, web and social channels for its flagship brands.
Using Emarsys, La Jolla Group seeks to:
- Deepen customer engagement by customizing its communications across digital channels;
- Increase post-purchase conversions; and
- Improve lifetime revenues by integrating personalization and automation into marketing campaigns.
Continue reading “La Jolla Group Implements AI-Powered Marketing Platform”