Rethinking The In-Store Experience: An Employee-First Approach

Empowering Store Teams To Deliver A Better Customer Experience

Strengthening in-store teams is the key to creating a frontline workforce capable of delighting shoppers and building stronger, long-term relationships. This comprehensive report highlights retailer experiences and industry insights related to employee training and technology, including:

  • Golf Town is leveraging a mobile app on employees’ devices to provide associates with relevant knowledge and the opportunity to share their expertise;
  • Compass Canada, an operator of more than 3,000 foodservice locations, lifted sales 7% by engaging employees to meet specific goals;
  • Retailers responding to a Retail TouchPoints survey said their top tech focus areas are: mobile technology (52%), employee training/engagement (52%) and employee hiring/retention (43%).

Plunge into this deep dive into critical employee training and technology trends.


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