After selling off 1,900+ stores to Walgreens earlier this month, Rite Aid is bringing one of its rival’s former top execs in as its new President and Chief Operating Officer. Kermit Crawford, the former EVP and President of Pharmacy Health and Wellness at Walgreens, will start at Rite Aid effective Oct. 5, reporting to Chairman and CEO John Standley.
Crawford held a wide range of store operations and senior management positions during his 30-year tenure with Walgreens, which ended when he retired from the company in 2014. His responsibilities covered the company’s pharmacy services, including its pharmacy benefit management services. In his last role at Walgreens, Crawford was responsible for all aspects of strategic, operational and financial management for the health and wellness division.
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More than a week after filing for Chapter 11 bankruptcy, Toys ‘R’ Us is turning to new formats — marketplaces and in-store experiences. The retailer will create a new online marketplace for the Toys ‘R’ Us and Babies ‘R’ Us brands on the Mirakl platform, and will launch “Play Labs” at 42 Toys ‘R’ Us stores, for children to test out the season’s most anticipated toys.
The marketplace is set to launch in 2018. It is designed to enable Toys ‘R’ Us to increase its product selection and decrease time to market for new merchandise, as part of the company’s commitment to serve its customers whenever, wherever and however they want to shop.
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The Retail TouchPoints Retail Strategy & Planning (RSP17) webinar series aired live last week, and all 10 webinars are now available on demand. Three of the sessions focused on the hot topic of personalization, providing practical advice on how to:
• Use basic personalization techniques to boost KPIs like conversions and click-through rates;
• Maximize the impact of product recommendations by sending them when shoppers are most receptive to selling suggestions; and
• Achieve true individualization by creating detailed, data-rich customer profiles and using them to influence shopper behavior in real time.
Continue reading “RSP17 Recap: Making Personalization Practical And Effective”
TurnTo Networks has announced its Open Review Syndication network is now available for free, to brands that are sharing product review content to the network or to merchants using TurnTo’s Customer Content Platform to display the reviews.
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Verizon is seeking to change the way consumers shop its technologies and services with a new “Next Gen” store concept. The first location just opened in San Francisco.
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SATO Global Solutions, a subsidiary of SATO Holdings, has appointed Keith Sherry as Chief Operating Officer. He will be responsible for leading the strategic development of the SGC suite of IoT products and services for the retail and supply chain sectors.
Continue reading “SATO Appoints New COO”
OrderGroove, a provider of retail subscription solutions, has launched a new Text-to-Reorder solution designed to helps retailers develop stronger relationships with customers by simplifying the path to purchase and repurchase.
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A circular ceiling-mounted digital display capable of alerting shoppers anywhere in the store about brands and promotions is the centerpiece of new signage that has been deployed by the Hudson Group World Duty Free store at Detroit Metropolitan Airport.
The retailer also has installed a 42-inch wall mounted touchscreen designed to deliver the same experience as a smartphone or tablet, with content including product information, live departures and arrivals data, weather reports and highly visual curated news and sports summaries. Additionally, 55-inch digital displays around the store are used as digital posters scheduled to run multiple promotions.
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DynamicAction, provider of an analytics solution designed to transform and orchestrate retailers’ data, teams and paths to profit, has been selected as the Shop.org 2017 Digital Commerce Startup of the Year. Companies vying for the award, now in its third year, must be U.S.-based retail or technology firms, in operation for less than five years and generating less than $100 million in annual revenue. Previous winners have included Jet.com, RangeMe and Reflektion.
“Retailers across the board are facing the daunting task of transforming their businesses to compete in the midst of unprecedented industry disruption,” said John Squire, CEO of DynamicAction in a statement. “Our passion and unyielding quest is to provide a solution that yields one true view of customers, product, inventory and profit across stores, digital, mobile and marketplace.”
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Adobe is unveiling new capabilities for its Adobe Experience Cloud, a suite of solutions designed to boost shopper experiences through advertising, analytics and marketing.
The new features are designed to:
Continue reading “Adobe Experience Cloud Adds Fluid Personalization, Smart Imaging Capabilities”