Today’s consumers seek relationships, not just transactions. Retailers must deliver personalized, relevant shopping experiences. Download this white paper to overcome the 5 roadblocks to achieving omnichannel success, including:
- Closing the gap between customer expectations and omnichannel retail execution
- Delivering consistent, personalized messaging across channels
- Focusing on customers instead of products
- Utilizing mobile technology to offer the endless aisle
- Weaving omnichannel into the fabric of the retail organization
Let’s Hit The Road To Omnichannel Success
Walmart has aggressively expanded the reach of the Walmart Pay option on its mobile app, making it newly available in more than 1,200 stores in states reaching from New England to the Pacific Coast. The retailer had first introduced Walmart Pay in December 2015. Stores in Texas, Oklahoma and Arkansas were added in May 2016, with Mississippi, Louisiana, Alabama and Georgia joining the roster earlier in June.
This rapid rollout by a powerhouse retailer could have an impact not just on Walmart’s shoppers but on mobile payments in general, which have evoked high levels of consumer interest but less-than-impressive actual usage. Only 18% of North Americans used their mobile phones to make a payment at least once a week, according to a 2015 survey from Accenture.
Continue reading “Walmart Expands App-Based Payments To 1,200 More Stores”
Nordstrom’s Trunk Club business seems to be bursting at the seams. Due to significant growth since the retailer first acquired the personal stylist company for $350 million in stock in 2014, Nordstrom will be closing its dedicated Trunk Club fulfillment center on Goose Island in Chicago and integrating operations into its own fulfillment and distribution network.
Continue reading “Nordstrom Integrates Trunk Club’s Operations, Closes Dedicated Fulfillment Center”
Mobile commerce platform PredictSpring has received $11.4 million in a Series A funding round led by Felicis Ventures.
PredictSpring will use the funding round to:
Continue reading “PredictSpring Raises $11.4 Million To Expand Mobile Commerce Platform”
After 35 years working at a business carrying his family’s name, Tim Belk will step down as CEO of department store chain Belk Inc. on July 5, 2016. Former Hot Topic CEO Lisa Harper will take on the CEO role, and Belk will continue to serve on the retailer’s board of directors.
Harper was CEO of Hot Topic from 2011 through 2016. From 2001 to 2006 she served as CEO of Gymboree Corp., and she has held merchandising and design positions with a number of apparel retailers during her career.
Continue reading “Hot Topic Leader To Take Over As Belk CEO”
Nike, long a dominant brand in the footwear and activewear industries, has hit a bit of a bumpy road in 2016. As competitors such as Under Armour and Adidas keep Nike on its toes and sporting goods retailers shutter their operations, the brand’s stock has tumbled more than 10% since the start of the year, marking its worst first half Wall Street performance since 2001 when it dropped nearly 25%.
In its recent Q4 earnings report the brand revealed that:
Continue reading “Nike Feels Heat Of Competition, Sporting Goods Store Closings”
Results from the 2016 Customer Experience Index Survey
Did you know 55% of retailers don’t offer the endless aisle capabilities that today’s customers expect? Learn how to meet the expectations of your shoppers by focusing on the 4 C’s of retail:
- Content; And
Continue reading “Exploring the Customer Experience Enigma in Retail”
It’s never too early to look ahead when considering future global strategies. That said, 2030 could be a very good year for retailing in emerging markets. But it could just as easily be a disastrously bad year — with a difference of $5.5 trillion between the most optimistic and pessimistic forecasts.
Retailers, particularly the growing number with ambitions for global expansion, recognize the importance of emerging markets in regions including sub-Saharan Africa, South Asia and Latin America. Both long-term trends (e.g. climate change) and short-term political shocks (such as the UK’s decision to “Brexit” the European Union) will affect retailers’ ability to reach the large numbers of people in these markets who will be hungry for consumer goods and services.
Continue reading “$5.5 Trillion Gap Could Define The Future For Emerging Markets Through 2030”
Just as the Fourth of July inches closer, Walmart has once again come under fire from advertising watchdog group Truth In Advertising (TINA) for allegations that it is still using deceptive claims regarding online products that it says are “Made in the U.S.A.”
TINA sent a letter to the Federal Trade Commission (FTC) on June 28 asking the agency to reopen an investigation into Walmart’s “Made in the U.S.A.” product descriptions.
Continue reading “Watchdog Calls Walmart On ‘Made In The U.S.A.’ Product Claims…Again”
July 4 is Independence Day, but independent retailers have an opportunity to celebrate all month. This July marks the return of Independent Retailer Month, an annual national movement that aims to connect consumers and communities to local independent retailers.
Continue reading “Independent Retailer Month Kicks Off This July”