Aptos, formerly Epicor Retail Solutions, has expanded its global retail localization offering to Japan, providing retailers with support for their globalization initiatives.
The company has expanded its partnership with CyberM Information Technology Limited, a wholly owned subsidiary of CyberM Group, to provide international retail services and support to Aptos retail customers in Japan.
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Consumers are now using smartphones at every point in their customer journey to engage with businesses. Almost half of all U.S. consumers now turn to mobile to access financial services, search for real estate, engage with healthcare providers and shop. But business performance in the mobile channel has disappointed. Average conversion rates are 70% lower on mobile than on desktop, contributing to a substantially lower customer lifetime value.
At Moovweb, we like to think of page performance along six dimensions: speed, responsiveness, searchability, content, conversion and usability. When we assess an existing mobile experience, we use this checklist as a starting point for identifying quick opportunities for performance optimization.
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With the holiday season right around the corner, retailers are ramping up their efforts to give consumers the best experience across all channels. After all, as consumers become more digitally savvy and connected, they have come to demand more out of their shopping experiences.
“People have learned over the last 20 years how e-Commerce works,” noted Christoph Stehmann, Chief Operating Officer of Digital Commerce for Pitney Bowes. “They’ve gotten used to all of the options that have been presented to them, and they want them all. Now people want to be able to access the same retailer web sites on their mobile device, desktop, tablet or whatever else they have. When it comes to shipping they also want all of the options that exist out there.”
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Whole Foods Market plans to cut 1,500 jobs over the next eight weeks, representing 1.6% of its workforce. The downsizing comes as the grocer strives to lower prices and invest in technology upgrades and new store models. As companies such as Kroger and Walmart enter the natural and organic foods market, Whole Foods also is striving to remain competitive in light of the market becoming more crowded.
Many of the job cuts will go through a “natural attrition” process, according to Whole Foods representatives. With approximately 2,000 open positions across the company, the grocer expects that a “significant percentage” of affected employees will take on these positions or new jobs created from the 100+ new stores in development.
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In its annual Outlook Guide, Retail TouchPoints asks top retail industry experts and analysts to share their predictions for the year ahead.
The retail industry is changing so rapidly, with new trends and technologies constantly emerging. As a result, we have decided to develop a dedicated Outlook Guide specifically for e-Commerce.
In the 2015 E-Commerce Outlook Guide, some of the top thought leaders in the space share insights into how they think the e-Commerce realm will continue to evolve through the end of 2015 and beyond. Additionally, executives from some of the most cutting-edge brands discuss how their businesses are embracing digital tools and tactics to innovate and better reach customers.
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Consumers have come to expect more personalized shopping experiences, whether they’re browsing in stores, online or using their mobile devices. As a result, retailers are tasked to create relevant experiences based on customers’ past experiences, behaviors and preferences.
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There’s no debating that a great experience inside the retail store is a genuine joy. Shopping, whether it’s at a brick-and-mortar store or on an e-Commerce site, can be a lot of fun. But shopping is far from the only joy or challenge in life, so retailers that want to differentiate themselves and delight their customers need to think about the broader context of customers’ lives.
Continue reading “Personally Perfect: How Individualized Value Explodes The World Of Retail Potential”
As consumers become more digitally connected and savvy, they expect their favorite retailers to provide highly relevant and personalized experiences — especially while they’re shopping in stores. In fact, 51% of consumers said they would use location-based coupons in stores, according to research from Zebra Technologies. Nearly half (45%) would use location-based shopping maps in the store, and 41% would use location-based associate assistance.
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Retailers are leveraging a variety of social networks to educate and engage with their target customers. However, some companies struggle to roll out campaigns on a consistent basis because they fail to measure the effectiveness of their initiatives.
To help retailers better measure and predict the success of their social campaigns, Collective Bias has released its Guaranteed Engagement offering, which is designed to help retailers determine how social influencer marketing campaigns will perform before campaign dollars are invested.
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Mobile payment and merchant services company Square is planning to file an S-1 document for an initial public offering (IPO) within the next two weeks, according to a report from Fortune. Representatives from Square have not commented on the matter.
Square confidentially filed for an IPO in July 2015 as part of the Jumpstart Our Business Startups Act, reported Bloomberg. Per the act, companies making less than $1 billion in annual revenue can privately file for an IPO with the U.S. Securities and Exchange Commission (SEC) and finalize registration details out of the public eye.
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