Nitin Mangtani, a former Group Product Manager at Google Shopping, has founded mobile technology platform PredictSpring. Recently, the startup raised $2 million in funding from Beanstalk Ventures and Novel TMT Ventures.
The PredictSpring Mobile Platform is designed to enable retailers to build customized native mobile apps that offer a seamless shopping experience. Brands using the platform are better positioned to elevate their mobile brand experiences, reduce drop-off rates and increase mobile conversions.
Today’s shoppers want to be loyal, but brands must earn that commitment. While more shoppers opted in to loyalty programs last year, they cut down on the number of programs they actively participate in. The2015 Loyalty Report from Bond Brand Loyalty contains feedback from more than 11,000 North American shoppers. Read the report to find out what’s working, and what isn’t, in today’s loyalty programs.
Macy’s is expanding its shopping experience with the launch of the My Stylist@Macy’s appointment service at 135 select Macy’s stores nationwide. The free service is dedicated to finding the “perfect fashions” for consumers across the U.S.
As part of the service, consumers can book in-store stylist consultations online, on the phone or via email. The professional stylists at My Stylist@Macy’s are able to customize new item selections as well as update selected wardrobes. My Stylist@Macy’s offers styling services for periodic events, such as weddings, birthdays, graduations and holiday season parties. My Stylists also can fashion shoppers’ homes with a selection of Macy’s furniture and home goods.
Every shopper wants to feel like her favorite brands and retailers understand her, including her preferred size, and favorite colors and silhouettes. As a result, some retailers are leveraging customer data to craft more relevant assortments. ModCloth takes this concept to the next level by using this information to design its own namesake label.
Offering a versatile line of tops, bottoms, cardigans, coats and dresses, ModCloth relied on feedback from its growing online community to understand the features and design elements that mattered most to customers.
Cyber criminals are becoming increasingly sophisticated and are implementing new tactics to capture customer data. As a result, retailers need to constantly fortify their payment systems in order to ensure data security and PCI compliance.
Due to recent industrywide data breaches, American Dairy Queen Corporation (ADQ) has implemented Netsurion, a provider of cloud-managed IT security services, as its preferred managed firewall solution. The remotely hosted platform is designed to improve security across its chain of nearly 6,500 Dairy Queen stores and corporate locations.
After the successful limited rollout of a visual product search solution, Neiman Marcus has expanded the offering across all product categories. The upscale department store retailer initially launched the visual search solution powered by Slyce in October 2014, just for shoes and handbags.
“Our customers are excited to have such an innovative new way of finding items instantly without the hurdle of finding the right words to describe an item,” said Wanda Gierhart, CMO of Neiman Marcus Group, in an exclusive interview with Retail TouchPoints. The program now includes women’s apparel, jewelry, home furnishings, children’s, pets and men’s fashion.
Don Brown shares insights into how Interactive Intelligence is automating B&H call center processes. The company also works with Kohl’s and other large retail companies. Brown talks about the growing importance of video customer service, for example to enable customer service agents to model clothing for shoppers. Speech analytics also is becoming an important element of contact center operations.
Great Atlantic & Pacific Tea Co. (A&P) received approval from a U.S. bankruptcy court to sell pharmacy assets and inventory from 12 of its 25 in-store pharmacies to Rite Aid for $8.1 million. Rite Aid will pay $5.73 million for pharmacy records and up to $2.31 million for store inventory. The Rite Aid sale will close no later than September 10, according to court documents.
As part of the deal, Rite Aid will notify customers in writing that their prescription information is being moved.
Target will roll out new dining concepts in 14 test stores starting in October 2015, according to a report from USA Today.
The big box retailer will open fast-casual chain Freshii in nine stores, while Pizza Hut will open restaurants in three stores featuring a limited menu of artisan pizzas. Two stores in Minneapolis, Minn., will roll out a local Italian restaurant chain, D’Amico & Sons.
Sherwin-Williams, a specialty retailer of painting supplies, has introduced ColorSnap, a new color system designed to help consumers and professionals select appropriate paint colors. The ColorSnap experience includes an in-store display, enhanced online and offline tools, and a collection of new paint colors.
ColorSnap starts rolling out this month and will be available in all 4,000 Sherwin-Williams stores across the U.S. and Canada by the end of January 2016. To develop the in-store display and simplify the color-selection process, Sherwin-Williams collaborated with IDEO, a design and innovation consultancy.