View this free webcast as we uncover strategies retailers can employ today that will bring them up to speed and ready to connect with the growing number of mobile shoppers. This webinar is designed to help retailers move off the sidelines offering how-to tips for:
- Getting started with mobile
- Getting buy-in for mobile apps in the store
Industry analysts have predicted that retailers that get in early and learn what their customers want from their mobile experience will drive the evolutionary curve of mobile shopping. Those who sit on the sidelines watching will quickly find themselves too far behind to catch up with any competitively differentiating capabilities.
View the Webinar’s Slide Deck:
With many retailers looking to gain market share during this holiday season, store associates represent the front line between customers and the retail brand. Join us for this webinar to learn how industry leaders are aligning their brand strategy to the customer experience.
The webinar will present specific suggestions on how retailers can define and quantify the customer experience and balance those metrics with workflow by:
- Optimizing customer interactions with the right staffing levels at the right times
- Executing store level tasks at the right time of day with the right level of staffing
With the all important fourth quarter just around the corner, brand image is as important as ever! Quality service levels are now required to convert foot traffic to sales while perfect field execution must be achieved to implement corporate strategies to capitalize on the investment of targeted marketing campaigns.
Learn how total workforce management solutions can help you balance your workforce allocation (and spend) to turn browsing shoppers into lifelong customers by viewing this On-Demand webinar.
Webinar PowerPoint Presentation:
The challenge to reduce costs while improving the customer experience are often at odds for retailers in today’s business climate. However, many retailers are finding innovative ways to use mobile devices, self-service kiosks and cross-channel integration to achieve both of these goals. Download this new E-book for insights into the short-term rollout strategies retailers can follow to realize quick wins and keep pace with their store systems.
In addition to tracking the top trends, the E-book provides a “reality check” for each area with suggestions on what to look out for as retailers look to optimize trends such as:
- Bringing Mobile into the In-Store Mix
- Improving Cross-Channel Visibility
- Creating Efficiencies through Workforce Management
- Improving the Impact of CRM & Loyalty
- Using Digital Signage to Engage Shoppers
Register below to download the E-book today to see how your current store systems strategies stack up to the latest trends.
Retailers who start now building an enrolled customer base for mobile applications and mobile payments will be ahead of the game in the competition to garner the fast-growing mobile commerce revenues, said Richard Crone, CEO of Crone Consulting to a room full of top industry CIOs at the NRFtech meeting in Half Moon Bay, CA this week. “If you are able to control mobile payments registration inside the retail application it will triple your cross-channel effectiveness,” Crone stated. “It is mobile on steroids.”
Crone revealed the details of a new mobile program to the NRFtech attendees that will facilitate the ability for retailers to offer their own mobile payment service to customers without adding any new hardware or becoming dependent on bank- or carrier-controlled Near Field Communications (NFC). “It is a server-resident mobile wallet, located in the cloud,” he explained. Customers using smart phones will be able to complete secure transactions by scanning a barcode at checkout.
Continue reading “Enrolling Customers In Mobile Pay Networks Could Triple Cross Channel Effectiveness”
Today, retailers not only compete with each other — they compete with the ease and personalization of Internet shopping. In a cutthroat market, retailers are looking for ways to attract customers and inspire loyalty, turning a one-time visit into a lifelong relationship. Likewise, customer expectations are evolving to include more personalized service and custom incentives, as well as dramatic reductions in wait time.
Recognizing this developing concern, ILoveVelvet launched in France in 2009, with the mission of enabling luxury and small- to medium-sized retailers the ability to provide this custom shopping encounter while eliminating the payment queue. Customers have the option to allow their purchase history, loyalty card and other information to be stored and accessed by the retailer, and in exchange, are rewarded with a valuable and engaging, one-on-one experience. By providing this tailored shopping experience, retailers build customer loyalty and showcase a high degree of brand differentiation, contributing to repeat sales and potentially creating brand evangelists.
Continue reading “Solution Spotlight: ILoveVelvet Tailors Shopping Experience For Enhanced Loyalty & Quick Payment”