Urban Outfitters Supports Growth with Manhattan Associates

Urban Outfitters implemented Manhattan Associates’ Warehouse Management solution (WMS) from the Manhattan SCOPE Distribution Management solution suite to optimize its distribution network.

The Manhattan Associates’ Warehouse Management solution is designed for optimal collaboration and communication with an extensive network of suppliers and partners. Slotting Optimization scientifically determines the best picking profile for a distribution center, enabling timely, intelligent decisions as ordering trends change.

Urban Outfitters delivers shopping experiences from its specialty retail stores, web sites and catalogs. It offers differentiated collections of fashion apparel, accessories and home goods in its store locations. The company also has a wholesale division that distributes to more than 1,000 stores worldwide.

Ken McKinney, Executive Director of Logistics at Urban Outfitters, said the company’s continued growth and increasing sales led them to transform their supply chain processes with a long-term solution that could support their operations. Continue reading “Urban Outfitters Supports Growth with Manhattan Associates”

Analysts Applaud Toys “R” Us Savers Club Program As Price Alternative


Editor’s Note: Several comments in this article were excerpted from a recent RetailWire discussion, where the BrainTrust panel of retail experts shared strategic insights on the Toys “R” Us Christmas Savers Club Launch.

tru_smallAs retailers prepare their battle plans for the critical holiday shopping season, one retailer has been given high marks for freshening up an age old retail concept in order to optimize its 4th quarter sales. The company recently announced Christmas Savers Club from Toys “R” Us is designed to help families prepare and save on holiday shopping.

Combining the basic principles of layaway, with the convenience of gift cards and rewards for spending levels, the program allowing shoppers to begin setting aside money with the added benefit of earning a bonus for saving early, has been recognized as an innovative way for the retailer to avoid price wars.

“The launch is a good move, and it’s probably backed up by significant involvement with suppliers and advertising and the timing of promotions and replenishments,” said Richard Hastings, Macro & Consumer Strategist, Global Hunter Securities. “This helps with price stability later this year, something they learned was a big problem during the crisis.”

Continue reading “Analysts Applaud Toys “R” Us Savers Club Program As Price Alternative”

Industry Leaders Provide Insight Into Retail Success in a Mobile/Social World

More than 120 retailers joined Google and other industry-leading companies to delve into the hottest topic in retail today: bringing the fourth channel – mobile – to life. In addition to a presentation by Wet Seal CIO Jon Kubo, participants at this week’s Oracle Crosstalk event heard from a panel of experts including executives from Google, Digby and Buzzient.

Wet Seal has been on the forefront of the mobile/social scene, tapping into the growing use of social media to create successful marketing programs. Approximately 72% of Wet Seal customers (ages 15-19) are on Facebook today, Kubo said, not to mention Twitter, YouTube and Myspace. And while a web-only social media marketing strategy may work today, the mobile channel is growing at such a rapid rate that retailers that don’t include mobile in the mix will be left behind.

Continue reading “Industry Leaders Provide Insight Into Retail Success in a Mobile/Social World”

Bazaarvoice Introduces SocialConnect Suite Weaving Social Web & Brand Experience

As Facebook and Twitter continue to gain in popularity, brands are finding that a social marketing strategy is a business fundamental, not a nice-to-have. Bazaarvoice, a leader in hosted social commerce applications recently unveiled the SocialConnect suite, designed to help brands leverage the power and reach of leading social networks to drive measurable business results.The innovative product suite is designed to transform the way that marketers use popular social networks like Facebook and Twitter with exciting new capabilities for social sharing, social syndication, social applications and friends. The solution aims to give marketers the ability to extend the voices of their customers from their brand sites to social networks and collect consumer-generated reviews and stories directly on Facebook that can be pulled back to their site.

Marketers can also bring the social graph directly into their brand sites through Bazaarvoice’s support of the Facebook “Like” button on product or review pages, as well as allowing shoppers to log in with a Facebook, Twitter or MySpace ID to immediately surface reviews from their friends and people like them. Continue reading “Bazaarvoice Introduces SocialConnect Suite Weaving Social Web & Brand Experience”

3 Key Decisions to Make About Item Level RFID Pilots for Apparel Retailers


By Dan Sandler, Vice President, Overheer Systems, Inc.

dan3-lowres_smallSince the late 1990s, RFID has been on the mind of many apparel retailers. Many of them even initiated pilots from 2004-2006. There was a lot of interest in tagging goods to keep track of them throughout the supply chain, which was a good idea; however, an even bigger benefit was discovered. Fast forward to 2010, and there has been a tremendous amount of momentum in tagging at the item level in the store rather than further back in the supply chain. Companies such as Bloomingdales, American Apparel, JC Penney, and Wal-Mart are all in the process of rolling out this technology in their stores and are seeing how powerful Item Level RFID can be. Increased sales, higher inventory accuracy and reduced labor costs are just some of the benefits these retailers are coming to see. Each one of these retailers has gone through a process in deciding how they are going to integrate Item Level RFID into their current processes.

There are three key decisions that need to be made in order to get on the road to success with Item Level RFID. Continue reading “3 Key Decisions to Make About Item Level RFID Pilots for Apparel Retailers”

The Virtual Handshake: How Enterprise Collaboration will Transform the Private Label Global Supply Chain


arigo_webAccording to a recent report from Aberdeen Group, “a company importing $350 million can free between $10 million and $40 million in cash by better controlling its basic global trade processes” in the areas of trade agreement management, sourcing opportunities, foreign trade zone utilization, and supply chain finance strategies.

Register today for the Virtual Handshake webinar to learn how leading retailers and brand owners are connecting with their global trading partners through Trade Content, Data Integration, and Enterprise Collaboration to improve the performance of their private label global supply chain.



BrainTrust Query: Dollars and Sentiments: The Real ROI on Social Marketing


By Doug Stephens, President, Retail Prophet

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry execs get plugged in to the latest news and issues with key insights from a “BrainTrust” panel of retail industry experts. Through a special arrangement, presented here for discussion is a summary of a current article from the Retail Prophet Consulting blog.

Alice in Wonderland speaking to the Cheshire Cat…

Would you tell me, please, which way I ought to go from here?”
”That depends a good deal on where you want to get to” said the Cat.
”I don’t much care where –”  said Alice.
”Then it doesn’t matter which way you go” said the Cat.
”– so long as I get SOMEWHERE,” Alice added as an explanation.
”Oh, you’re sure to do that”  said the Cat,  “if you only walk long enough.”

Continue reading “BrainTrust Query: Dollars and Sentiments: The Real ROI on Social Marketing”

Hayneedle.com Improves Email Efficiency & Open Rates


Hayneedle-ScreenRelevancy is key in any email campaign. With customers getting inundated each day with countless messaging, it’s imperative to present the right offer to each customer to optimize your message’s value.

Recognized by Internet Retailer as a Top 100 site and by Inc. Magazine as one of America’s fastest growing companies, Hayneedle.com is a leading online retailer of home furnishings and lifestyle products. The company, originally founded in 2002, continues to experience tremendous growth. As the company’s email volume increased, it soon found the CPM pricing model charged by its ESP as cost-prohibitive to its growth.

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3 Key Trends for Smarter Retail


By Rob Garf, Associate Partner and Global Retail Industry Strategy Leader, IBM Global Business Services.

rob-garfWith the unpredictable holiday season firmly behind us and the economy showing signs of gradual improvement, retailers are focused on getting customers back in the store and optimizing operations for 2010 and beyond.

Today frugal is the new black. The conspicuous consumption of the ‘80s and ‘90s has been replaced by finite demand. In response, retailers have moved away from a supply-focused “if we produce it, they will come” mentality to engineering operating models that truly sense consumer demand and respond efficiently.  In short, Mall of Dreams has been replaced by Smarter Retail.

Continue reading “3 Key Trends for Smarter Retail”

E-Commerce: More Than Just an E-Store

Read the intro to this Jesta IS White Paper below:



At the dawn of e-commerce, retailers were skeptical about the potential to grow sales via the web. Today, retailers are realizing the Internet’s positive contribution to overall sales by integrating e-commerce into their business models. For many retailers, e-commerce has become the gateway into previously inaccessible markets. However, entry into this new world of opportunity comes with some strings attached: the customer is a significantly more sophisticated shopper; inventory fulfillment needs to be optimized; and existing stores must be part of the e-commerce strategy. It is not enough for retailers to be Multi-Channel capable. Retailers must be seamlessly ‘Cross Channel’ as well. This paper seeks to explore some of the challenges retailers face in the journey to successful Cross Channel integration, and brings forward some ideas that may help in the navigation.

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