In an age of increasingly time-poor and Internet-savvy consumers, the Ikan grocery scanner is designed to do for grocery shopping what Netflix did for DVD rentals. Manhattan retailer D’Agostino Grocery introduced the device to its customers in early 2008.
Continue reading “D’Agostino Offers Shoppers Automated Grocery Lists Via Ikan Scanning Technology”
It is one of the oldest adages in the business world: “Find opportunity in adversity.” With the economy uncertain at best, and showing signs of adversity at worst, it’s tough for retailers to see 2008 as a year of opportunity. But it is. That opportunity lies in the discipline of customer engagement.
Continue reading “Retailers Have Opportunity To Focus On Customer Engagement During Challenging Economic Times”
Because its Managed Video as a Service (MVaaS) system has direct access to its customers’ PCI compliant networks, Envysion announced this week that it has completed the Level 1 DSS audit to become PCI compliant.
Continue reading “Envysion Attains PCI Compliance For Its Managed Video Service”
Entering the back half of July, many retailers have shifted their back-to-school strategies into high gear, hoping to drive young shoppers and their parents into stores. Consumers are expected to spend an average of $590 on products during the 2008 back-to-school season, according to a survey conducted by New York-based Brand Keys.
Continue reading “Grading The Current Back-to-School Campaigns & Promotional Strategies”
Starbucks took about a double espresso-fueled heartbeat to go from innovative retail icon to just another chain struggling to keep up with growth expectations. But the reasons for its decline cannot be attributed totally to the soft economy. I see some deeper, more fundamental problems that all retailers should study and learn from as they start out on an expansion plan.
Continue reading “Clouds in the Coffee: What Retailers Learned From Starbucks Cool-Down”
Editor’s Note: The following article is an excerpt from MediaPost written by Chad White, the director of retail insights and editor-at-large for the Email Experience Council. White, who tracks the email marketing campaigns of more than 100 major online retailers via the Retail Email Blog, says a little channel prejudice can sometimes go a long way.
Continue reading “7 Tactics for Driving Store Traffic with Email”
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry execs get plugged in to the latest news and issues with key insights from a “BrainTrust” of retail industry experts.
By Tom Ryan, Retailwire
While retail expansion has slowed significantly this year, many of the newer concepts are offering fresh takes on the experiential retailing trend, according to Retail Traffic magazine. At experiential retailers, the way consumers interact with the store environment is often more important than the merchandise.
Continue reading “Experiential Retail Concepts Interactive Shopping Experiences Attract Consumers”
IBM and Epicor Software are attempting to fill a niche in specialty and department store retail management with a new partnership announced on June 30, 2008. The two companies are developing what they refer to as a “total offering to centrally manage and support point-of-sale (POS) hardware and software via IBM’s Remote Management Agent (RMA),” as described in a recent press announcement.
Continue reading “IBM and Epicor Collaborate To Centralize Store Systems For Specialty Retailers”
Retail loyalty programs are quickly separating into the haves and the have-nots.
That’s the upshot from a recent report from Retail TouchPoints and The Aberdeen Group, titled “Responsive Customer Loyalty: Creating Customer Commitment in Retail.” Among the many positive revelations gleaned from the June survey of retailers is the sophistication and diverse multichannel approach best-in-class companies are bringing to loyalty programs. Continue reading “New Study Shows Retail Loyalty Programs Lag In Customer Metrics; Progress In Multichannel Approach”