Customer Satisfaction Index Spotlights Growing Favor Of Online Over Stores

The customer satisfaction gap between online retailing and brick and mortar continues to widen. According to the latest results from the American Customer Satisfaction Index (ACSI), released jointly by the University of Michigan and Foresee Results, satisfaction with the online retail channel increased 2.5 points versus last year’s study, reaching 83 out of a possible 100. Continue reading “Customer Satisfaction Index Spotlights Growing Favor Of Online Over Stores”

Customer Intelligence Investments Driving Retention Rates For Leading Retailers

In order to react to and better predict customer demand, leading retailers are turning to Business Intelligence (BI) solutions to help turn one-time purchasers into long-term customers. A recent study from Aberdeen Research found that best-in-class retail companies are two times as likely as all others to increase customer retention.
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